TERMS OF SERVICE

Applewood Auto Group

Terms of Service & SMS Messaging Compliance
Effective Date: January 1, 2026

Scope of Policy

This Terms of Service and SMS Messaging Policy apply to Applewood Auto Group and its operating dealership brands, including:

Applewood Nissan Richmond

Applewood Nissan Surrey

Applewood Nissan Langley

Applewood Mazda Surrey

Applewood Kia Surrey

Applewood Kia Langley

Applewood GM Port Hardy

Applewood Ford Port Hardy

Applewood Performance Center

Applewood Mitsubishi Richmond

All references to “Company,” “we,” “us,” or “our” apply collectively to these entities.
All digital services, websites, scheduling platforms, and messaging systems operated by these brands are covered by this policy.

SMS Messaging Terms & Compliance

Program Description:
This messaging program sends appointment confirmations, service updates, and customer support messages to individuals who have explicitly opted in to receive SMS notifications from any Applewood Auto Group dealership. Opt-in is collected via web forms, digital booking tools, or in-store documentation, with timestamped consent logs. Messages include appointment reminders, scheduling updates, service notifications, and support communications.

Cancellation Instructions:
You may cancel the SMS service at any time by replying STOP to any message. Upon receiving your request, we will confirm your unsubscribe status via SMS. No further messages will be sent unless you re-subscribe.

Support Information:
For assistance, reply HELP to any message or contact:
Email: [email protected] | Phone: (604) 757-6432 during standard business hours.

Carrier Liability:
Carriers are not liable for delayed or undelivered messages. Messages are delivered via major Canadian carriers, including Rogers, Bell, Telus, and regional providers.

Message & Data Rates:
Message and data rates may apply. Frequency varies based on service usage and appointment schedule.

Age Restriction:
Participants must be 18 years or older.

Privacy Policy Reference:
For privacy-related inquiries, see https://mg.applewood.ca/privacy-policy.

Compliance Statement:
Applewood Auto Group complies with CASL (Canada’s Anti-Spam Legislation), CTIA messaging guidelines, and all applicable privacy and consumer protection laws. Timestamped consent records are maintained for verification.

General Terms

This website (the "Site") is owned and operated by Applewood Auto Group ("COMPANY," "we," or "us"). By accessing or using the Site, you agree to be bound by these Terms of Service, our Privacy Policy, and any additional terms and conditions that apply to specific sections of the Site or products and services offered through Applewood Auto Group dealerships.

Accessing the Site, by any method, constitutes agreement to these Terms of Service.

We reserve the right to change these Terms or impose new conditions at any time; the revised Terms will be posted on this website. Continued use of the Site constitutes acceptance of the updated Terms.

Intellectual Property Rights

Our Limited License to You:
All materials on the Site are the property of Applewood Auto Group and/or its affiliates or licensors and are protected by copyright, trademark, and other laws. You may access content for personal, non-commercial use only. Unauthorized copying, distribution, or derivative use is prohibited.

Your License to Us:
By posting material to the Site, you grant Applewood Auto Group a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, distribute, and display your content.

Disclaimers

Links to third-party websites do not imply endorsement. All information and services are provided “as-is.” Applewood Auto Group disclaims all warranties, express or implied, to the fullest extent allowed by law.

You agree to indemnify Applewood Auto Group and its affiliates from any claims arising from your breach of these Terms.

Online Commerce

Purchases from third-party vendors linked through the Site are solely between you and the vendor. Applewood Auto Group is not responsible for transactions, quality, or reliability of third-party products or services.

Registration & Passwords

You may be required to register for certain services. Provide accurate information and maintain the confidentiality of your account credentials. Notify [email protected] immediately if unauthorized use is suspected.

Termination

We may suspend or terminate access without notice for violations of these Terms or unlawful conduct. Upon termination, cease use of all Site content.

Governing Law

These Terms are governed by the laws of British Columbia, Canada. Any disputes will be resolved under the jurisdiction of British Columbia courts.

Changes to Terms

We may update these Terms periodically. The latest version will always be published with the effective date. Questions can be directed to:

Applewood Auto Group
Phone: (604) 757-6432
Email: [email protected]
Website: www.applewood.ca

By using our websites and services, you consent to these Terms of Service.